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All Systems Operational

Uptime over the past 90 days. View historical uptime.
Envoy Dashboard ? Operational
90 days ago
99.91 % uptime
Today
Visitor registration ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Workplace Operational
90 days ago
99.83 % uptime
Today
Employee Registration Operational
90 days ago
100.0 % uptime
Today
Desks Operational
90 days ago
99.65 % uptime
Today
Deliveries ? Operational
90 days ago
99.87 % uptime
Today
Rooms ? Operational
90 days ago
99.65 % uptime
Today
Maps Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Auto Check-in via Access Control Operational
Auto-Check in via Wifi Integrations Operational
90 days ago
100.0 % uptime
Today
Developer API Operational
Partner Integrations Operational
Notifications Operational
Email notifications Operational
SMS notifications ? Operational
Push notifications Operational
Slack notifications ? Operational
Infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

11.15.2025 [US] Envoy Scheduled Maintenance Nov 15, 2025 10:00-12:00 PST

We will be undergoing scheduled maintenance Saturday, November 15, 2025 between 10:00 - 12:00 PM PT; services will be unavailable during this time for all US based instances. UK based instances will not be impacted during this time.

For any questions or concerns, please contact Envoy Support via livechat on the Envoy Dashboard or via email at hi@envoy.com .
Posted on Oct 24, 2025 - 14:54 PDT
Oct 28, 2025

No incidents reported today.

Oct 27, 2025
Email notifications are not being sent
Resolved - This incident has been resolved.
Oct 27, 10:05 PDT
Investigating - We are currently experiencing issues with our email service, causing email notifications to not be sent as expected. Our team is working closely to identify the root cause and restore normal functionality as soon as possible.

We apologize for the inconvenience and appreciate your patience while we work on resolving this issue. For any further questions, please contact Envoy Support via hi@envoy.com.
Oct 27, 09:41 PDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Overall performance degradation due to AWS outage
Resolved - This incident has been resolved.
Oct 20, 14:56 PDT
Monitoring - Our services are up and running and should be fully functional. We’re continuing to monitor the situation closely.
Oct 20, 14:10 PDT
Update - Most of our AWS services are recovering, but we’re still encountering network issues caused problems in the AWS US-EAST-1 Region.
The Envoy dashboard continues to be partially unavailable.
Oct 20, 12:12 PDT
Identified - Due to limited AWS resource availability, the Envoy dashboard is taking longer than expected to load.
Oct 20, 10:18 PDT
Investigating - We are currently impacted by an ongoing AWS outage affecting the ability to launch new compute instances.

At this time, no Envoy systems are fully down, but some services are might be significantly slower than usual due to limited available compute capacity.

Our engineering team is actively working on mitigations and workarounds to improve performance even while AWS continues to experience issues.
Oct 20, 09:56 PDT
Users are not able to export Visitor logs and access Analytics on the Envoy Dashboard
Resolved - This incident has been resolved.
Oct 20, 06:50 PDT
Investigating - We are currently investigating this issue.
Oct 20, 01:00 PDT
Elevated error rates due to AWS outage
Resolved - This incident has been resolved.
Oct 20, 02:39 PDT
Monitoring - A fix has been implemented and we are monitoring results.
Oct 20, 02:34 PDT
Update - Envoy in-chat support and https://help.envoy.com are both affected by the incident.
Oct 20, 00:53 PDT
Investigating - We are investigating elevated error rates in our platform due to an ongoing AWS incident in the us-east-1 region.
Oct 20, 00:39 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Email notifications are not being sent
Resolved - The email service is restored
Oct 16, 10:09 PDT
Investigating - We are currently experiencing issues with our email service, causing email notifications to not be sent as expected. Our team is working closely to identify the root cause and restore normal functionality as soon as possible.

We apologize for the inconvenience and appreciate your patience while we work on resolving this issue. For any further questions, please contact Envoy Support via hi@envoy.com.
Oct 16, 09:55 PDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025
[10/14/2025] - Rooms tablets offline and showing blank screen
Resolved - This incident has been resolved.
Oct 14, 20:03 PDT
Monitoring - We identified an issue that caused some room tablets to go offline and display a blank screen for a brief period. The tablets should now be fully operational.

If a tablet screen remains blank, please power cycle the device to restore functionality.

We apologize for the inconvenience and appreciate your patience while we resolved this issue.
Oct 14, 19:51 PDT
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