12.5.24 Wifi Integration Delays to Entries
Incident
Report for Envoy
Resolved
The issue causing delays in Wi-Fi integration entries has been successfully resolved.
We appreciate your patience during this time; a detailed root cause analysis will be shared in the coming week. For any remaining issues, please contact Envoy Support via the live chat messenger or hi@envoy.com
We appreciate your patience during this time; a detailed root cause analysis will be shared in the coming week. For any remaining issues, please contact Envoy Support via the live chat messenger or hi@envoy.com
Monitoring
A resolution has been implemented to mitigate latency issues for Meraki and Aruba Central.
If you have any immediate questions or concerns, please contact Envoy Support via the live chat messenger or email us at hi@envoy.com.
If you have any immediate questions or concerns, please contact Envoy Support via the live chat messenger or email us at hi@envoy.com.
Identified
We have identified the root cause of the issue and are currently implementing solutions to address the data delays impacting Aruba Central and Meraki integrations. Resolutions for any remaining Wi-Fi integrations will be addressed subsequently.
Investigating
We are currently investigating an issue affecting Wi-Fi integrations (e.g., Aruba Central, Meraki), where signals are not converting into successful entries real-time. We will provide an update on the matter as soon as possible.
For any immediate questions or concerns, please reach out to Envoy Support via the live chat messenger or at hi@envoy.com.
For any immediate questions or concerns, please reach out to Envoy Support via the live chat messenger or at hi@envoy.com.
This incident affected: Integrations (Auto-Check in via Wifi Integrations).