Envoy Status

All Systems Operational

Envoy dashboard Operational

Visitor sign-in Operational

Deliveries (Beta) Operational

Notification methods Operational

Email notifications Operational

SMS notifications Operational

Slack notifications Operational

HipChat notifications Operational

Additional integrations Operational

Box Operational

G Suite Operational

Payment processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2017

No incidents reported today.

Oct 16, 2017

Envoy Deliveries mobile apps not loading

Resolved - We recently deployed an update to the Envoy Deliveries app in version 4.0 that would proactively subscribe to updates from our deliveries server. This update was intended to make information in the app load dynamically and much more quickly than before. However, the service we use to retrieve these updates very quickly ran out of memory, causing the app to freeze. We have identified the root cause of the issue and are working on a fix moving forward, at which time we will re-deploy the proactive subscription updates.
Oct 16, 17:49 PDT

Identified - Memory overrun for the Envoy Deliveries app forced loading issues. Please kill and re-open the app to load it again. The team is currently investigating a long-term fix.
Oct 16, 13:20 PDT

Heroku networking issues causing latency

Resolved - Heroku has confirmed that latency levels returned to normal, and the Envoy team has confirmed there are no more issues with loading the dashboard.
Oct 16, 14:54 PDT

Investigating - Our hosting provider is experiencing network issues causing the Dashboard to not be accessible. We are monitoring the situation.
Oct 16, 14:04 PDT

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

Dashboard is slow to load or returns an error

Resolved - Dashboard is loading normally
Oct 12, 11:48 PDT

Investigating - The dashboard will return an error that reads "This is taking longer than normal to load. If the page does not load in the next 15 seconds, please refresh the page."
Oct 12, 11:43 PDT

Oct 11, 2017

No incidents reported.

Oct 10, 2017

Issues accessing the dasboard

Postmortem - Read details
Oct 10, 13:39 PDT

Resolved - All errors related to accessing the dashboard have been addressed by the developer team.
Oct 10, 09:26 PDT

Monitoring - The developer team has released a fix and access to the dashboard is restored.
Oct 10, 09:19 PDT

Investigating - The dashboard login screen will return an error when trying to log in. Users already logged into the dashboard might see errors as well. The developer team is investigating
Oct 10, 09:14 PDT

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017

No incidents reported.

Oct 3, 2017

No incidents reported.