The incident related to some users being unable to schedule was resolved yesterday, November 2nd 2022 at approximately 8:34am PT; we apologies for the delayed update to the status page that this issue is/was fully resolved. Partial day booking was also re-enabled for customers shortly after at 12:10pm PT.
Should you experience any ongoing issues please reach out to Customer Support via the chat messenger or firstname.lastname@example.org.
Posted Nov 03, 2022 - 12:55 PDT
We are able to confirm that this degradation is/was correlated to the release of partial day desk booking and limited to customers without a desks subscription and within web scheduling only.
This issue has been resolved for impacted customers and being carefully monitored as we look to deploy a permanent fix and re-enable the feature shortly.
Posted Nov 02, 2022 - 09:30 PDT
We have identified the issue and are in the process of issuing a fix; additional information will be provided once testing is fully complete.
Posted Nov 02, 2022 - 08:35 PDT
We are aware of an issue impacting some customers/users with not being able to schedule via Envoy; we are looking into this and will provide an update as soon as possible.