This issue has been resolved. If you continue to experience problems, please reach out to Envoy Support.
Posted Nov 13, 2023 - 07:14 PST
Monitoring
We have deployed a fix and are currently monitoring the issue to ensure that it has been resolved.
Posted Nov 13, 2023 - 07:09 PST
Identified
All services (web, visitor kiosk, mobile) have degraded performance. We have identified the issue and are deploying a fix.
Posted Nov 13, 2023 - 06:35 PST
Update
All services (web, visitor kiosk, mobile) are currently seeing degraded performance. We are continuing to investigate this issue.
Posted Nov 13, 2023 - 05:42 PST
Investigating
We have received reports that the Envoy dashboard is offline or slow to load. Visitor kiosk devices may show a message that Envoy is offline. Our teams are investigating now.
Posted Nov 13, 2023 - 04:51 PST
This incident affected: Envoy dashboard, Visitor registration, Deliveries, Rooms, Desks, and Mobile.
