Email Delivery Outage

On July 2, 2026, starting around 1:30 AM PDT, the notification service entered a degraded state, delaying delivery of Emergency Notifications, meeting invites, and other transactional messages. A recent software update introduced a configuration error that prevented the service from processing outgoing messages correctly, and a significant backlog built up over several hours. Monitoring caught the issue shortly after reports came in, and engineering resolved it by reverting to the previous stable version. All queued notifications were delivered by 7:13 AM PDT

An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via hi@envoy.com or contact your dedicated account manager.