Intermittent web dashboard sign-in issues: "email not found"
Incident
Report for Envoy
Resolved
After multiple hours of solid performance, we're marking this incident as resolved.
Monitoring
The fix has been applied and the issue appears to be resolved. Our team will continue monitoring Dashboard performance. If you experience additional issues, please contact our support team at hi@envoy.com
An update from a SCIM connection caused a large number of records to update in our database, resulting in a situation where a set of under-optimized transactional queries, that were previously performing fine under normal load, created competing queries that never finished. Removing these unoptimized transactional queries fixed the issue.
An update from a SCIM connection caused a large number of records to update in our database, resulting in a situation where a set of under-optimized transactional queries, that were previously performing fine under normal load, created competing queries that never finished. Removing these unoptimized transactional queries fixed the issue.
Identified
The issue has been identified and a fix is currently being applied and tested.
Update
Engineers are still investigating this issue. Customers may experience intermittent loading of the Envoy dashboard. We will provide regular status updates here.
Investigating
We are currently experiencing issues with sign-ins. Engineers are actively investigating
This incident affected: Envoy dashboard.