Partial Outage with Customer Support Live Chat and Email

Incident Report for Envoy

Resolved

This incident has been resolved and we are continuing to monitor performance.

Posted May 07, 2024 - 09:02 PDT

Monitoring

Our partners implemented a fix, and we are continuing to monitor performance.

Posted May 07, 2024 - 08:55 PDT

Identified

Our partners have identified a cause of the elevated error rates and high latencies across the app, and are working towards resolution

Posted May 07, 2024 - 08:42 PDT

Investigating

Our partner is reporting an issue with their systems resulting in delayed messaging to our Customer Support team through the Live Chat and Email functionality. Messages may be delayed or missed.

Posted May 07, 2024 - 07:58 PDT