Reports of Protect users experiencing issues with settings configuration

Incident Report for Envoy

Resolved

We have identified and resolved the issue causing the rules feature to be hidden for certain customers

Posted Sep 17, 2020 - 22:00 PDT

Identified

An issue regarding the approval/denial flow during employee screening has been identified and resolved, we are still investigating an issue causing the rules feature to be hidden from certain accounts

Posted Sep 16, 2020 - 13:26 PDT

Investigating

We are currently investigating reports of an issue with settings configuration impacting certain Protect users.

Our engineering team is working to identify the root cause and implement a solution. Logged in users may be affected.

We will send an additional update in the next 30 minutes.

Posted Sep 16, 2020 - 10:22 PDT

This incident affected: Envoy dashboard.