Users Unable to Connect to Envoy

Incident Report for Envoy

Resolved

This issue has been resolved.
Posted Nov 02, 2022 - 13:42 PDT

Update

We were able to ID/address performance issues within our database, We have addressed them and are monitoring the overall performance.
Posted Nov 02, 2022 - 12:38 PDT

Monitoring

We were able to ID/address performance issues within our database, We have addressed them and are monitoring the overall performance.
Posted Nov 02, 2022 - 12:37 PDT

Update

We are continuing to investigate this issue.
Posted Nov 02, 2022 - 11:13 PDT

Update

We are observing improved performance in accessibility to the platform as we continue to identify the root cause; we will provide an additional update as soon as one is available.
Posted Nov 02, 2022 - 10:52 PDT

Investigating

We are currently investigating reports of "Envoy is having trouble connecting" errors when attempting to log in to the dashboard; we will provide an update as soon as one is available regarding this incident.
Posted Nov 02, 2022 - 10:41 PDT
This incident affected: Envoy Dashboard and Mobile.