[2025-19-09] Some Host Notifications may not send through Email
Incident
Report for Envoy
Resolved
This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via hi@envoy.com.
Monitoring
A fix has been implemented and we are monitoring the results at the moment.
Investigating
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted.
Our team are investigating at this time.
Our team are investigating at this time.
This incident affected: Notifications (Email notifications).