Some Envoy Kiosk users are unable to print badges

Incident Report for Envoy

Resolved

This incident has been resolved.
Posted Jan 02, 2026 - 14:00 PST

Update

We are continuing to monitor for any further issues.
Posted Jan 02, 2026 - 13:45 PST

Monitoring

We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.
Posted Jan 02, 2026 - 11:45 PST

Update

We are continuing to investigate this issue.
Posted Jan 02, 2026 - 11:43 PST

Investigating

We are currently investigating this issue.
Posted Jan 02, 2026 - 02:15 PST
This incident affected: Visitor registration.