{
  "page": {
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    "name": "Envoy",
    "url": "https://status.envoy.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Envoy Dashboard","created_at":"2014-11-10T16:23:26.502-08:00","updated_at":"2026-08-10T22:11:08.160-07:00","position":1,"description":"Web dashboard that displays visitor data, employee records and settings.","showcase":true,"start_date":null,"id":"l44lmjmxlj29","group_id":null,"page_id":"sv7phj8x3xfr"},{"status":"operational","name":"Visitor registration","created_at":"2015-05-27T16:16:05.533-07:00","updated_at":"2026-06-29T16:55:55.986-07:00","position":2,"description":"Envoy Visitor Registration iPad app that allows visitors to sign in","showcase":true,"start_date":null,"id":"7q7ctcybv3yx","group_id":null,"page_id":"sv7phj8x3xfr"},{"status":"operational","name":"Emergency Notifications","created_at":"2026-06-29T16:50:27.107-07:00","updated_at":"2026-07-29T13:33:51.936-07:00","position":3,"description":"Envoy’s emergency notification system delivers critical alerts to employees and visitors in real time.","showcase":true,"start_date":"2026-01-01T00:00:00.000-08:00","id":"7yq6xjm4z2vg","group_id":null,"page_id":"sv7phj8x3xfr"},{"status":"operational","name":"Analytics","created_at":"2025-02-07T14:07:47.334-08:00","updated_at":"2026-06-29T16:55:56.000-07:00","position":4,"description":null,"showcase":true,"start_date":"2025-02-07T00:00:00.000-08:00","id":"nf51ch43pgt5","group_id":null,"page_id":"sv7phj8x3xfr"},{"status":"operational","name":"Mobile","created_at":"2021-04-29T12:34:37.823-07:00","updated_at":"2026-06-29T16:55:56.006-07:00","position":5,"description":null,"showcase":true,"start_date":"2021-04-29T00:00:00.000-07:00","id":"c96sn6fc7dn3","group_id":null,"page_id":"sv7phj8x3xfr"},{"status":"operational","name":"Workplace","created_at":"2025-03-10T22:18:37.679-07:00","updated_at":"2026-06-29T16:50:38.781-07:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"l4wrvnbc2rzg","group_id":null,"page_id":"sv7phj8x3xfr","components":["92jxgd2vh0hk","1ydjl0xb64tn","bzvhmj7n14fv","v6vw0r1jbp5j","kjxhfq0675ly","jdhtpsljc3z9"]},{"status":"operational","name":"Integrations","created_at":"2018-03-13T13:52:43.988-07:00","updated_at":"2026-06-29T16:50:38.801-07:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"1x1tl07z92tz","group_id":null,"page_id":"sv7phj8x3xfr","components":["c8h7hffrsc7r","5x1h08qr353d","lz42166vwgfx","pl25n8dqrgx0"]},{"status":"operational","name":"Notifications","created_at":"2017-05-05T13:48:39.386-07:00","updated_at":"2026-06-29T16:50:38.828-07:00","position":8,"description":null,"showcase":false,"start_date":null,"id":"pqqy3rt7s996","group_id":null,"page_id":"sv7phj8x3xfr","components":["lmfshppk4cvs","zzwczmv320xh","mvgwhv2xm1bm","m1hxkqxdbq3r"]},{"status":"operational","name":"Infrastructure","created_at":"2018-01-15T11:43:22.427-08:00","updated_at":"2026-06-29T16:50:38.911-07:00","position":9,"description":null,"showcase":false,"start_date":null,"id":"hdrhbtf26b63","group_id":null,"page_id":"sv7phj8x3xfr","components":["3c7h4bzxv047","85yhqkwdgx8h","m0zp075hnk7r","ljz43h1spk5f","pc3gy44fb25y","25b33jcj5xcg","0w6wr7mxjyz2","bpjs1xl9j5v0","pccj99p71w43","mvk96mw7ykj8","f2dh68vhc5jl","clbss5j6vt1v","prfvpb7155tj","zqzdn4hfkq9w","h0n7cjgr343z","09rtq5zcfyf7"]}],
  "incidents": [{"name":"Email notifications delayed for Microsoft-hosted recipients","status":"resolved","created_at":"2026-09-04T05:13:42.095-07:00","updated_at":"2026-09-04T07:55:19.118-07:00","monitoring_at":"2026-09-04T07:06:30.461-07:00","resolved_at":"2026-09-04T07:55:19.101-07:00","impact":"minor","shortlink":"https://stspg.io/bxdycyyj1vty","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-04T05:13:42.081-07:00","reminder_intervals":null,"id":"pxmqy092jgsh","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"This issue has been resolved","created_at":"2026-09-04T07:55:19.101-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T07:55:19.101-07:00","display_at":"2026-09-04T07:55:19.101-07:00","deliver_notifications":true,"tweet_id":null,"id":"clq81t4g2bsf","incident_id":"pxmqy092jgsh","custom_tweet":null,"affected_components":[{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Our third-party email delivery provider is reporting recovery in delivery to Microsoft-hosted mail services. We are actively monitoring delivery and will confirm once we have verified that messages are flowing normally.","created_at":"2026-09-04T07:06:30.461-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T07:06:30.461-07:00","display_at":"2026-09-04T07:06:30.461-07:00","deliver_notifications":true,"tweet_id":null,"id":"m37585p6y9vd","incident_id":"pxmqy092jgsh","custom_tweet":null,"affected_components":[{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the cause as an issue with our third-party email delivery provider, whose messages to Microsoft-hosted mail services are currently being throttled. This affects Envoy emails sent to recipients on Microsoft services such as Microsoft 365 and Outlook — including sign-in verification, invite, and visitor notification emails. \n\nAffected messages are queued and retried automatically rather than lost, and should arrive once normal delivery is restored. As per our investigation, email to all other recipients is unaffected, and no action is required from customers. \n\nOur provider is actively investigating; we will post another update within the hour or sooner if anything changes.","created_at":"2026-09-04T05:17:30.030-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T05:17:30.030-07:00","display_at":"2026-09-04T05:17:30.030-07:00","deliver_notifications":true,"tweet_id":null,"id":"8256t47y4qdq","incident_id":"pxmqy092jgsh","custom_tweet":null,"affected_components":[{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-04T05:14:50.784-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T05:14:50.784-07:00","display_at":"2026-09-04T05:14:50.784-07:00","deliver_notifications":true,"tweet_id":null,"id":"gw56js1g8gn0","incident_id":"pxmqy092jgsh","custom_tweet":null,"affected_components":[{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-09-04T05:13:42.210-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T05:13:42.210-07:00","display_at":"2026-09-04T05:13:42.210-07:00","deliver_notifications":true,"tweet_id":null,"id":"b9y5tdqhq8tm","incident_id":"pxmqy092jgsh","custom_tweet":null,"affected_components":[{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email notifications","created_at":"2018-12-21T22:25:28.482-08:00","updated_at":"2026-09-04T07:55:19.062-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"lmfshppk4cvs","page_id":"sv7phj8x3xfr","group_id":"pqqy3rt7s996"}]},{"name":"Temporary delay in auto sign-in processing","status":"resolved","created_at":"2026-08-27T10:48:50.104-07:00","updated_at":"2026-08-27T13:32:56.365-07:00","monitoring_at":"2026-08-27T12:11:38.469-07:00","resolved_at":"2026-08-27T13:32:56.348-07:00","impact":"minor","shortlink":"https://stspg.io/k0q12n2lflc5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-27T10:48:50.092-07:00","reminder_intervals":null,"id":"g7hk5d2p7qy0","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"Auto sign-in has been processing in real-time and has remained stable. This incident is resolved.","created_at":"2026-08-27T13:32:56.348-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T13:32:56.348-07:00","display_at":"2026-08-27T13:32:56.348-07:00","deliver_notifications":true,"tweet_id":null,"id":"bz0c9vdcxlxp","incident_id":"g7hk5d2p7qy0","custom_tweet":null,"affected_components":[{"code":"c8h7hffrsc7r","name":"Integrations - Auto Check-in via Access Control","old_status":"degraded_performance","new_status":"operational"},{"code":"5x1h08qr353d","name":"Integrations - Auto-Check in via Wifi Integrations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are seeing events catch up to real-time.","created_at":"2026-08-27T12:11:38.469-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T12:11:38.469-07:00","display_at":"2026-08-27T12:11:38.469-07:00","deliver_notifications":true,"tweet_id":null,"id":"pzc8v08nmpm4","incident_id":"g7hk5d2p7qy0","custom_tweet":null,"affected_components":[{"code":"c8h7hffrsc7r","name":"Integrations - Auto Check-in via Access Control","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5x1h08qr353d","name":"Integrations - Auto-Check in via Wifi Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"An issue causing delays in the auto sign-in pipeline has been identified and fixed. We are working to monitor and speed up processing to bring processing back to real-time, shortly.","created_at":"2026-08-27T10:48:50.202-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T10:48:50.202-07:00","display_at":"2026-08-27T10:48:50.202-07:00","deliver_notifications":true,"tweet_id":null,"id":"l2q98670hqfb","incident_id":"g7hk5d2p7qy0","custom_tweet":null,"affected_components":[{"code":"c8h7hffrsc7r","name":"Integrations - Auto Check-in via Access Control","old_status":"operational","new_status":"degraded_performance"},{"code":"5x1h08qr353d","name":"Integrations - Auto-Check in via Wifi Integrations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Auto Check-in via Access Control","created_at":"2022-12-12T22:51:29.343-08:00","updated_at":"2026-08-27T13:32:56.305-07:00","position":3,"description":null,"showcase":false,"start_date":"2022-12-12T00:00:00.000-08:00","id":"c8h7hffrsc7r","page_id":"sv7phj8x3xfr","group_id":"1x1tl07z92tz"},{"status":"operational","name":"Auto-Check in via Wifi Integrations","created_at":"2024-12-05T12:49:12.910-08:00","updated_at":"2026-08-27T13:32:56.320-07:00","position":5,"description":null,"showcase":true,"start_date":"2024-12-05T00:00:00.000-08:00","id":"5x1h08qr353d","page_id":"sv7phj8x3xfr","group_id":"1x1tl07z92tz"}]},{"name":"Dashboard pages layout Issue","status":"resolved","created_at":"2026-07-29T13:19:43.940-07:00","updated_at":"2026-07-29T13:40:05.759-07:00","monitoring_at":null,"resolved_at":"2026-07-29T13:33:51.972-07:00","impact":"major","shortlink":"https://stspg.io/y6yjvcrd638r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-29T13:19:43.932-07:00","reminder_intervals":null,"id":"bczbxgc0sncy","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"We identified and fixed the issue. The page is now rendering as expected, and we are continuing to monitor.","created_at":"2026-07-29T13:33:51.972-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T13:33:51.972-07:00","display_at":"2026-07-29T13:33:51.972-07:00","deliver_notifications":true,"tweet_id":null,"id":"d7b1ykx1jrmx","incident_id":"bczbxgc0sncy","custom_tweet":null,"affected_components":[{"code":"7yq6xjm4z2vg","name":"Emergency Notifications","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-07-29T13:26:13.158-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T13:26:13.158-07:00","display_at":"2026-07-29T13:26:13.158-07:00","deliver_notifications":true,"tweet_id":null,"id":"rd0wxq94p9y7","incident_id":"bczbxgc0sncy","custom_tweet":null,"affected_components":[{"code":"7yq6xjm4z2vg","name":"Emergency Notifications","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently experiencing a CSS-related issue affecting many pages in the dashboard. Due to this issue, page layouts are broken, which may impact usability and the display of UI elements. Our team has identified the issue and is actively working on a fix. We will provide updates as more information becomes available.","created_at":"2026-07-29T13:19:44.024-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T13:38:33.486-07:00","display_at":"2026-07-29T13:19:44.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"xzkyfhzqyv3b","incident_id":"bczbxgc0sncy","custom_tweet":null,"affected_components":[{"code":"7yq6xjm4z2vg","name":"Emergency Notifications","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Emergency Notifications","created_at":"2026-06-29T16:50:27.107-07:00","updated_at":"2026-07-29T13:33:51.936-07:00","position":3,"description":"Envoy’s emergency notification system delivers critical alerts to employees and visitors in real time.","showcase":true,"start_date":"2026-01-01T00:00:00.000-08:00","id":"7yq6xjm4z2vg","page_id":"sv7phj8x3xfr","group_id":null}]},{"name":"[07/02/2026] - Envoy Dashboard Unavailable","status":"resolved","created_at":"2026-07-02T07:03:18.155-07:00","updated_at":"2026-07-02T07:20:21.214-07:00","monitoring_at":null,"resolved_at":"2026-07-02T07:20:21.198-07:00","impact":"critical","shortlink":"https://stspg.io/6mq69kbtfzxb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-02T07:03:18.148-07:00","reminder_intervals":null,"id":"ndz6smtnrqw6","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.","created_at":"2026-07-02T07:20:21.198-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T07:20:21.198-07:00","display_at":"2026-07-02T07:20:21.198-07:00","deliver_notifications":true,"tweet_id":null,"id":"6rg7x9mbr3tf","incident_id":"ndz6smtnrqw6","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-07-02T07:04:06.303-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T07:04:06.303-07:00","display_at":"2026-07-02T07:04:06.303-07:00","deliver_notifications":true,"tweet_id":null,"id":"sjbgqbs5ctx5","incident_id":"ndz6smtnrqw6","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause.\n\nWe apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com","created_at":"2026-07-02T07:03:18.234-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T07:03:18.234-07:00","display_at":"2026-07-02T07:03:18.234-07:00","deliver_notifications":true,"tweet_id":null,"id":"xvlxrlxzgk0r","incident_id":"ndz6smtnrqw6","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Envoy Dashboard","created_at":"2014-11-10T16:23:26.502-08:00","updated_at":"2026-08-10T22:11:08.160-07:00","position":1,"description":"Web dashboard that displays visitor data, employee records and settings.","showcase":true,"start_date":null,"id":"l44lmjmxlj29","page_id":"sv7phj8x3xfr","group_id":null}]},{"name":"Email Delivery Outage","status":"resolved","created_at":"2026-07-02T05:46:40.138-07:00","updated_at":"2026-07-15T14:37:44.540-07:00","monitoring_at":null,"resolved_at":"2026-07-02T07:19:06.904-07:00","impact":"critical","shortlink":"https://stspg.io/c5sfkxf80q7v","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-02T05:46:40.125-07:00","reminder_intervals":"[]","id":"kpbyxq57x43y","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"Resolved: The email delivery issue has been resolved. Emails are now being sent successfully, and users should receive any new email notifications as expected.","created_at":"2026-07-02T07:19:06.904-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T07:19:06.904-07:00","display_at":"2026-07-02T07:19:06.904-07:00","deliver_notifications":true,"tweet_id":null,"id":"9z7v4r86nywd","incident_id":"kpbyxq57x43y","custom_tweet":null,"affected_components":[{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-07-02T07:14:39.979-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T07:14:39.979-07:00","display_at":"2026-07-02T07:14:39.979-07:00","deliver_notifications":true,"tweet_id":null,"id":"gsp96s61rmbc","incident_id":"kpbyxq57x43y","custom_tweet":null,"affected_components":[{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We’re currently experiencing an issue where emails are not being delivered. Our team is actively investigating and will share updates as we learn more.","created_at":"2026-07-02T05:46:40.264-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T05:46:40.264-07:00","display_at":"2026-07-02T05:46:40.264-07:00","deliver_notifications":true,"tweet_id":null,"id":"s0b3j0b792k1","incident_id":"kpbyxq57x43y","custom_tweet":null,"affected_components":[{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"On July 2, 2026, starting around 1:30 AM PDT, the notification service entered a degraded state, delaying delivery of Emergency Notifications, meeting invites, and other transactional messages. A recent software update introduced a configuration error that prevented the service from processing outgoing messages correctly, and a significant backlog built up over several hours. Monitoring caught the issue shortly after reports came in, and engineering resolved it by reverting to the previous stable version. All queued notifications were delivered by 7:13 AM PDT\n\nAn internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.","postmortem_body_last_updated_at":"2026-07-15T14:37:44.522-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-07-15T14:37:44.522-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email notifications","created_at":"2018-12-21T22:25:28.482-08:00","updated_at":"2026-09-04T07:55:19.062-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"lmfshppk4cvs","page_id":"sv7phj8x3xfr","group_id":"pqqy3rt7s996"}]},{"name":"Elevated errors on dashboard.envoy.com","status":"resolved","created_at":"2026-06-22T07:35:14.431-07:00","updated_at":"2026-06-22T07:47:49.788-07:00","monitoring_at":null,"resolved_at":"2026-06-22T07:47:49.773-07:00","impact":"minor","shortlink":"https://stspg.io/jmhl7c7hkgw8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-22T07:35:14.424-07:00","reminder_intervals":null,"id":"4q267w7cg8r3","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-22T07:47:49.773-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-22T07:47:49.773-07:00","display_at":"2026-06-22T07:47:49.773-07:00","deliver_notifications":true,"tweet_id":null,"id":"8mkt55nffcqs","incident_id":"4q267w7cg8r3","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating a low amount of elevated errors on dashboard.envoy.com.","created_at":"2026-06-22T07:35:14.503-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-22T07:35:14.503-07:00","display_at":"2026-06-22T07:35:14.503-07:00","deliver_notifications":true,"tweet_id":null,"id":"5d0b0xm26wtn","incident_id":"4q267w7cg8r3","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Envoy Dashboard","created_at":"2014-11-10T16:23:26.502-08:00","updated_at":"2026-08-10T22:11:08.160-07:00","position":1,"description":"Web dashboard that displays visitor data, employee records and settings.","showcase":true,"start_date":null,"id":"l44lmjmxlj29","page_id":"sv7phj8x3xfr","group_id":null}]},{"name":"[06/11/2026] - Envoy Dashboard Unavailable","status":"resolved","created_at":"2026-06-11T06:51:15.059-07:00","updated_at":"2026-06-15T10:18:35.011-07:00","monitoring_at":"2026-06-11T07:15:46.529-07:00","resolved_at":"2026-06-11T08:00:13.821-07:00","impact":"critical","shortlink":"https://stspg.io/5dht5g9dykk2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-11T06:51:15.051-07:00","reminder_intervals":null,"id":"j99llpnfly2z","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-11T08:00:13.821-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-11T08:00:13.821-07:00","display_at":"2026-06-11T08:00:13.821-07:00","deliver_notifications":true,"tweet_id":null,"id":"3vrwsvb27t05","incident_id":"j99llpnfly2z","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"c96sn6fc7dn3","name":"Mobile","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-06-11T07:15:46.529-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-11T07:15:46.529-07:00","display_at":"2026-06-11T07:15:46.529-07:00","deliver_notifications":true,"tweet_id":null,"id":"4rfx7mtw59p6","incident_id":"j99llpnfly2z","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"major_outage","new_status":"major_outage"},{"code":"c96sn6fc7dn3","name":"Mobile","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause.\n\nWe apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com","created_at":"2026-06-11T06:51:15.157-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-11T06:51:15.157-07:00","display_at":"2026-06-11T06:51:15.157-07:00","deliver_notifications":true,"tweet_id":null,"id":"rwsbnfdbqcmr","incident_id":"j99llpnfly2z","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"c96sn6fc7dn3","name":"Mobile","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs. \n\nAn internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.","postmortem_body_last_updated_at":"2026-06-15T10:18:34.993-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-06-15T10:18:34.993-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Envoy Dashboard","created_at":"2014-11-10T16:23:26.502-08:00","updated_at":"2026-08-10T22:11:08.160-07:00","position":1,"description":"Web dashboard that displays visitor data, employee records and settings.","showcase":true,"start_date":null,"id":"l44lmjmxlj29","page_id":"sv7phj8x3xfr","group_id":null},{"status":"operational","name":"Mobile","created_at":"2021-04-29T12:34:37.823-07:00","updated_at":"2026-06-29T16:55:56.006-07:00","position":5,"description":null,"showcase":true,"start_date":"2021-04-29T00:00:00.000-07:00","id":"c96sn6fc7dn3","page_id":"sv7phj8x3xfr","group_id":null}]},{"name":"05.12.2026 Emergency Envoy Maintenance","status":"completed","created_at":"2026-05-12T15:54:48.566-07:00","updated_at":"2026-05-13T03:21:17.824-07:00","monitoring_at":null,"resolved_at":"2026-05-12T21:00:09.460-07:00","impact":"maintenance","shortlink":"https://stspg.io/8vwvz4wp2vbg","scheduled_for":"2026-05-12T20:00:00.000-07:00","scheduled_until":"2026-05-12T21:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-05-12T19:01:08.060-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-05-12T15:54:48.737-07:00","reminder_intervals":null,"id":"98m3n96n1v0d","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-05-12T21:00:09.460-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-12T21:00:09.460-07:00","display_at":"2026-05-12T21:00:09.460-07:00","deliver_notifications":true,"tweet_id":null,"id":"vf7ds171c2r8","incident_id":"98m3n96n1v0d","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"7q7ctcybv3yx","name":"Visitor registration","old_status":"under_maintenance","new_status":"operational"},{"code":"lmfshppk4cvs","name":"Notifications - 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We will provide updates as necessary.","created_at":"2026-05-12T20:00:08.794-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-12T20:00:08.794-07:00","display_at":"2026-05-12T20:00:08.794-07:00","deliver_notifications":true,"tweet_id":null,"id":"x0ry90ypjbjz","incident_id":"98m3n96n1v0d","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"7q7ctcybv3yx","name":"Visitor registration","old_status":"operational","new_status":"under_maintenance"},{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"operational","new_status":"under_maintenance"},{"code":"zzwczmv320xh","name":"Notifications - SMS notifications","old_status":"operational","new_status":"under_maintenance"},{"code":"mvgwhv2xm1bm","name":"Notifications - Push notifications","old_status":"operational","new_status":"under_maintenance"},{"code":"m1hxkqxdbq3r","name":"Notifications - 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We anticipate some system disruption during this time.\n\nFor any questions or concerns, please contact Envoy Customer Support via live chat or at hi@envoy.com","created_at":"2026-05-12T15:54:48.737-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-13T03:21:17.749-07:00","display_at":"2026-05-12T15:54:48.737-07:00","deliver_notifications":true,"tweet_id":null,"id":"pv4vqbrzw7wf","incident_id":"98m3n96n1v0d","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"operational","new_status":"operational"},{"code":"7q7ctcybv3yx","name":"Visitor registration","old_status":"operational","new_status":"operational"},{"code":"lmfshppk4cvs","name":"Notifications - Email notifications","old_status":"operational","new_status":"operational"},{"code":"zzwczmv320xh","name":"Notifications - SMS notifications","old_status":"operational","new_status":"operational"},{"code":"mvgwhv2xm1bm","name":"Notifications - Push 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issues","status":"resolved","created_at":"2026-05-11T10:35:30.148-07:00","updated_at":"2026-05-15T12:42:41.537-07:00","monitoring_at":null,"resolved_at":"2026-05-11T11:03:22.646-07:00","impact":"minor","shortlink":"https://stspg.io/28tjpc5nmfky","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-11T10:35:30.142-07:00","reminder_intervals":null,"id":"ftt74l8f1pn0","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-11T11:03:22.646-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T11:03:22.646-07:00","display_at":"2026-05-11T11:03:22.646-07:00","deliver_notifications":true,"tweet_id":null,"id":"3s9lvfhckzwx","incident_id":"ftt74l8f1pn0","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-05-11T11:02:18.745-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T11:02:18.745-07:00","display_at":"2026-05-11T11:02:18.745-07:00","deliver_notifications":true,"tweet_id":null,"id":"2t6psx5y406w","incident_id":"ftt74l8f1pn0","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix.\n\nWe apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via hi@envoy.com","created_at":"2026-05-11T10:35:30.213-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T10:35:30.213-07:00","display_at":"2026-05-11T10:35:30.213-07:00","deliver_notifications":true,"tweet_id":null,"id":"0x695645nq3r","incident_id":"ftt74l8f1pn0","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance.\n\nAn internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.","postmortem_body_last_updated_at":"2026-05-15T12:42:41.521-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-05-15T12:42:41.521-07:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Envoy Dashboard","created_at":"2014-11-10T16:23:26.502-08:00","updated_at":"2026-08-10T22:11:08.160-07:00","position":1,"description":"Web dashboard that displays visitor data, employee records and settings.","showcase":true,"start_date":null,"id":"l44lmjmxlj29","page_id":"sv7phj8x3xfr","group_id":null}]},{"name":"Envoy products are experiencing an outage","status":"resolved","created_at":"2026-05-07T18:16:28.045-07:00","updated_at":"2026-05-20T18:39:39.554-07:00","monitoring_at":"2026-05-07T18:40:21.397-07:00","resolved_at":"2026-05-07T20:17:23.964-07:00","impact":"major","shortlink":"https://stspg.io/v6g022fxgc9p","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-07T18:16:28.029-07:00","reminder_intervals":null,"id":"7bhj0c00yvyv","page_id":"sv7phj8x3xfr","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-07T20:17:23.964-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-07T20:17:23.964-07:00","display_at":"2026-05-07T20:17:23.964-07:00","deliver_notifications":true,"tweet_id":null,"id":"jcvccn78h09m","incident_id":"7bhj0c00yvyv","custom_tweet":null,"affected_components":[{"code":"l44lmjmxlj29","name":"Envoy Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"7q7ctcybv3yx","name":"Visitor registration","old_status":"operational","new_status":"operational"},{"code":"bzvhmj7n14fv","name":"Workplace - 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Maps","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region.\n\nAn internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.","postmortem_body_last_updated_at":"2026-05-20T18:39:39.534-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-05-20T18:39:39.534-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Envoy Dashboard","created_at":"2014-11-10T16:23:26.502-08:00","updated_at":"2026-08-10T22:11:08.160-07:00","position":1,"description":"Web dashboard that displays visitor data, employee records and settings.","showcase":true,"start_date":null,"id":"l44lmjmxlj29","page_id":"sv7phj8x3xfr","group_id":null},{"status":"operational","name":"Visitor registration","created_at":"2015-05-27T16:16:05.533-07:00","updated_at":"2026-06-29T16:55:55.986-07:00","position":2,"description":"Envoy Visitor Registration iPad app that allows visitors to sign in","showcase":true,"start_date":null,"id":"7q7ctcybv3yx","page_id":"sv7phj8x3xfr","group_id":null},{"status":"operational","name":"Deliveries","created_at":"2017-08-14T13:38:21.853-07:00","updated_at":"2026-05-12T21:00:07.774-07:00","position":3,"description":"Platforms and services for Envoy Deliveries (i.e. package scanning, delivery notifications, delivery logs, settings, etc.)","showcase":true,"start_date":null,"id":"bzvhmj7n14fv","page_id":"sv7phj8x3xfr","group_id":"l4wrvnbc2rzg"},{"status":"operational","name":"Rooms","created_at":"2020-01-24T13:37:07.582-08:00","updated_at":"2026-05-12T21:00:08.079-07:00","position":4,"description":"Platforms and services for Envoy Rooms","showcase":true,"start_date":null,"id":"v6vw0r1jbp5j","page_id":"sv7phj8x3xfr","group_id":"l4wrvnbc2rzg"},{"status":"operational","name":"Maps","created_at":"2025-03-10T22:24:39.089-07:00","updated_at":"2026-07-29T13:41:59.941-07:00","position":5,"description":null,"showcase":true,"start_date":"2025-03-10T00:00:00.000-07:00","id":"kjxhfq0675ly","page_id":"sv7phj8x3xfr","group_id":"l4wrvnbc2rzg"}]}]
}