Issues with Auto Sign-in

On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered.

An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via hi@envoy.com or contact your dedicated account manager.